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Contact Methods
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Live Chat
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Office
123 Monitoring Street
London, UK
EC1A 1BB
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Frequently Asked Questions
Quick answers to common questions
What are your support hours?
Our email and live chat support is available 24/7 for all customers. Enterprise customers have access to priority phone support during business hours (9am-6pm GMT, Monday-Friday).
How quickly will I get a response?
We aim to respond to all inquiries within 24 hours. Critical support issues are typically addressed within 2-4 hours. Enterprise customers receive priority support with faster response times.
Do you offer onboarding assistance?
Yes! Professional and Enterprise plans include personalized onboarding sessions. We'll help you set up your monitors, configure alerts, and ensure you're making the most of Alert247.
Can I schedule a demo?
Absolutely! Contact our sales team using the form above or email sales@alert247.co.uk to schedule a personalized demo at a time that works for you.
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